Position Title: Case Manager I
Reports to: HOPE Team City Supervisor
FLSA Status: Non-Exempt
Work Schedule: M-F, 8 am – 5pm
Pay Range: Based on Experience
Department: HOPE 

Position Summary:

The Helping Out People Everywhere (HOPE) Team is a mobile crisis response team by Mind OC which also runs the Be Well Coalition. Under direct supervision of the Team Leader, or City Supervisor for the HOPE team, this position provides support and case management services to residents referred by the HOPE Crisis Response Team. 

Essential Functions/Responsibilities:

• Demonstrates the Be Well mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Establishes and maintains meaningful therapeutic relationships with members served
• Provides safe, effective, and efficient implementation of direct care in accordance with established policies, procedures, and standards of care
• Makes appropriate recommendations for living environments, therapy, psychiatrist visits, case management and other services
• Provides services to all residents referred based on their need and preference.
• Documents and communicates interactions with members to other services team members as appropriate
• Maintain awareness of community resources and assists members served in appropriate use of community resources
• Advocates for and accompanies members when needed on long appointments e.g. SSI, DMV, GR (General Relief), etc.
• Help members to understand their legal status and rights
• Safeguard confidentiality; adhere to HIPAA policies • Foster independence with members served
• Safeguards confidentiality of members served
• Provides transportation when needed and appropriate
• Must participate in rotation schedule of after hours on call services based on program expectations
• Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
• Maintain confidentiality and respect the boundaries of clients experiencing emotional distress.
• Attend required department and clinic meetings and share in other responsibilities as relevant.
• Other duties as assigned

Education and/or Experience Required:

• Experience in a mental health and/or dual diagnosis case management position (preferred)
• Bi-lingual Spanish and/or Vietnamese (preferred)
• 2 years of case management experience (minimum)
• Knowledge of Orange County resources (housing, substance abuse, mental health, shelters, etc.)
• High School Graduation or G.E.D.
• Demonstrated sensitivity to multi-cultural populations and issues is required
• Current driver’s license and insurance (transport clients in own vehicle)
• Must be CPR and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities are contingent upon successful completion and receipt of acceptable results of background check along with a valid driver’s license, a motor vehicle clearance, and proof of auto insurance at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply
• Must be COVID Vaccinated

Skills and Abilities:

• Ability to work effectively as a member of a multidisciplinary team
• Effective written and verbal communication
• Good computer/technology skills
• Ability to assess safety risks
• Ability to promote a positive, supportive recovery culture
• Ability to engage clients and hold hope in the face of adversity
• Ability to drive
• Ability to gain trust and build rapport with diverse populations
• Ability to be patient and mindful
• Knowledge of basic medical and psychiatric terminology
• Ability to work effectively as a member of a multidisciplinary team

Competencies:

Customer Service - Manages difficult or emotional patient situations; responds promptly to patient needs; solicits patient feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; accepts constructive criticism; ability to interact and work collaboratively and effectively with all types of people and personalities and in all situations; contributes to building a positive team spirit; puts success of team above own interests.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through oncommitments.

Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.

Multi-Tasking - Ability to handle stressful situations while effectively prioritizing and meeting competing deadlines and maintaining professionalism and composure.

Independent Worker – A self-starter and fast learner who needs limited supervision, but who seeks assistance and instruction when needed, who is reliable and consistently produces excellent results.

Flexibility – Quickly and easily adapts to changing situations.

Organizational Skills and Efficiency – Exhibits ability to successfully track and follow-up on various and high volume of tasks and to efficiently perform tasks with accuracy.

Working Conditions:

Physical Demands
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position is field-based. The employee is occasionally required to stand, twist, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires to drive and frequent Hazardous Exposure (Blood Borne Pathogens, hospital waste, Chemicals & Infections).

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be at any level.

The above statements describe the general nature and level of the work being performed for this position and are not an exhaustive list of all duties and responsibilities. Mind OC’s management team reserves the right to amend and change responsibilities to meet business and organizational needs.

Send resume to: HR@mind-oc.org. Due to the high volume of applications, only qualified candidates will be contacted. Thank you for your interest and Be Well.